Terms of service

These terms apply to every order placed with Callicarpa B.V.. Please read them before you order.

1. Who we are

Callicarpa B.V.
Legal form: besloten vennootschap (private limited company) under Dutch law
Registered office: Oostsingel 128, 2612 HJ Delft, Netherlands
Represented by: José Anne-Marie Ellen Brenninkmeijer, director

Email: joseannemarie@outlook.com
Phone: +31619380590
Opening hours: Monday to Friday, 09:00–17:30

2. How an order is made

You order a package through this website, by email or by phone. An agreement is formed when we confirm your order by email and you have paid through the payment link we send you (or through the payment page linked from the package). Each package is a one-off purchase covering the work described on its package page. There is no minimum term and no automatic renewal.

3. What we deliver

We carry out the work listed in the package you bought and report on it in writing. SEO is a best-efforts service: we commit to the work and to honest reporting, not to a specific position in search results, a specific amount of traffic or a specific amount of revenue. Search engines decide rankings independently and change their algorithms without notice.

4. What you provide

You give us timely access to your website, Google Search Console and Google Analytics, and you make sure you are entitled to give that access. You are responsible for the content you publish and for the legality of your own website. If access is delayed, the delivery times on our delivery page shift accordingly.

5. Prices and payment

Prices are shown on the package pages in euro. Applicable VAT is stated on the payment page and on the invoice. Payment is made in full in advance through our payment provider; we never see or store your card or bank details.

6. Cancellation and refunds

See our refund policy. Consumers have a statutory right of withdrawal of 14 days, subject to the conditions set out there.

7. Intellectual property

Reports, keyword research and texts we write for you become yours once the package has been paid in full. Our own templates, tools and working methods remain ours.

8. Liability

Our liability for any order is limited to the amount you paid for that order, except in cases of intent or gross negligence. We are not liable for indirect or consequential loss, including lost turnover or lost rankings. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the work

Either party may decide not to continue with a following month, without giving a reason. We may end an ongoing package if you ask us to do work that breaches search engine guidelines or the law; in that case we refund the unused part of the month.

10. Complaints and applicable law

Complaints can be sent to joseannemarie@outlook.com and receive a reply within 14 days. Dutch law applies. Consumers may also use the European ODR platform at ec.europa.eu/consumers/odr.