Refund policy

This policy explains when you can cancel an order with Callicarpa B.V. and how we handle refunds. It applies alongside your statutory rights under Dutch and EU law.

Right of withdrawal (consumers)

If you order as a consumer, you have a legal right to withdraw from a service contract within 14 days without giving a reason.

• If we have not started the work, you get a full refund.
• If you explicitly ask us to start within those 14 days, you owe a proportionate amount for the work already carried out when you withdraw.
• Once the service has been fully performed within the 14 days, with your prior express consent and your acknowledgement that you lose the right of withdrawal, no refund is due.

To withdraw, email joseannemarie@outlook.com with your order number.

Business customers

The statutory right of withdrawal does not apply to orders placed in the course of a business. Business customers can cancel an order in writing before the work has started and receive a full refund.

Refunds

Approved refunds are paid back to the original payment method within 14 days of us accepting the cancellation.

If you are not happy with the work

Tell us. Email us within 14 days of receiving a report and describe what is wrong. We will redo the work at no extra cost where we did not deliver what the package promised. We cannot refund a package because a specific ranking was not reached, since rankings are decided by Google and are outside our control — this is stated on every package page before you order.

No renewal to cancel

Packages do not renew automatically. If you do nothing, nothing is charged again.